Canal ético de Grupo ADM
Canal ético y de transparencia
Welcome to the complaints channel of Grupo ADM, a service designed for all employees, customers, suppliers, and collaborators to report irregular acts or behaviors that may have occurred within the organization, whether they are crimes or violations of internal rules. Grupo ADM guarantees the confidentiality of the communications made. Only complaints containing indications of irregular behavior and an objective basis will be processed. Complaints lacking the essential data in the form will not be admitted. For more information, you can visit our FAQ section.
To share a proposal with us, go to the TALENT section.
Anyone with a professional, commercial, or labor relationship with GRUPO ADM, as well as those who have ended such a relationship or are in selection processes, internships, or training periods.
Any individuals subject to the authority of GRUPO ADM, regardless of their position, level of responsibility, contractual modality, or geographical area in which they perform their duties, as long as they act on behalf and for the benefit of GRUPO ADM.
The subject of the complaint will be any act that may contravene current regulations (especially, but not exclusively, the Criminal Code), as well as internal conduct rules (Ethical Code), or the principles governing any of them, as long as the responsible party is an employee, executive, director, or collaborator of GRUPO ADM.
Complaints must be based on evidence of irregular behavior. Complaints lacking objective basis, manifestly false, or made with malicious intent such as defamation or retaliation, should not be processed.
If the received information lacks essential data, clarity, or necessary completeness, or if the described facts do not appear to be infractions, the initiation of an investigation will not be guaranteed.
CONFIDENTIALITY AND ANONYMITY
The identity of the complainants will not be disclosed to third parties.
Complainants can submit their complaint anonymously by marking the corresponding box in the contact form.
Anyone involved in the complaint and investigation process, in any capacity, is committed to maintaining the confidentiality of the received communications.
Confidentiality will only cease if there is a legal obligation to disclose to third parties or a request from the competent authority.INFORMATION
Both the complainant and the accused will be informed of the main milestones of the procedure, as outlined in the Complaints Channel Usage Policy, ensuring the protection of the right to defense.PROHIBITION OF RETALIATION
The good-faith complainant will be protected against any form of retaliation, discrimination, disciplinary measure, or penalty due to the filed complaint; in particular, but not exclusively:
a) Suspension, dismissal, removal, or equivalent measures;
b) Demotion or denial of promotions;
c) Change of job, relocation, salary reduction, or change of working hours;
d) Denial of training;
e) Negative evaluation or references regarding job performance;
f) Imposition of any disciplinary measure, reprimand, or other sanctions, including financial penalties;
g) Coercion, intimidation, harassment, or ostracism;
h) Discrimination or unfair treatment;
i) Non-renewal or early termination of a temporary work contract;
j) Damages, including to reputation, especially on social media, or financial losses, including loss of business and income;
k) Inclusion in blacklists based on a sectorial, informal, or formal agreement that may imply future employment difficulties in the sector;
l) Early termination or cancellation of goods or services contracts.PRINCIPLE OF GOOD FAITH
The complainant is responsible for the truthfulness of the provided data and the narrated facts, committing to act in good faith.PROTECTION OF PERSONAL DATA
The processing of personal data will be conducted in a way that guarantees its privacy and in compliance with current and applicable legislation.
